Refund Policy

1. When you are eligible for a refund

You are eligible for a refund when:

• You cancel within the salon's free-cancellation window — you receive a full refund.
• The salon cancels a confirmed booking — you receive a full refund.
• The salon is unable to provide the booked service on arrival, or provides materially the wrong service — you receive a full or partial refund after review.
• You were charged in error or double-charged — the extra amount is refunded in full.

Refunds may be reduced by a late-cancellation or no-show charge where one applies under the Cancellation & No-show Policy. The applicable charge is always shown before you confirm a booking.

2. When a refund may not apply

Refunds generally do not apply once a service has been completed to the booked specification, for cancellations made after the free-cancellation window has closed (beyond the refundable portion), or for no-shows. If you are unhappy with a completed service, raise it through support and we will mediate fairly with the salon.

3. Walk-in queue deposits

Joining a live walk-in queue is usually free. Where a salon requires a deposit to hold a queue token, that deposit is refunded if you leave the queue before being called, or if your token lapses because the salon could not serve you. If you are called and do not respond within the salon's call window, the deposit may be retained as set by the salon.

4. How refunds are processed

Eligible refunds are initiated automatically when a cancellation is confirmed, and are credited to your original payment method — we do not refund to a different account or as cash. Every refund is recorded as a new reversal entry against the original transaction in our append-only ledger; we never alter the original charge. You can track the status of any refund in your booking history.

5. Refund timelines

Once initiated, the time for funds to reach you depends on your bank or payment provider — typically:

• UPI: within 3–5 business days
• Cards: within 5–7 business days
• Net banking / wallets: within 5–7 business days

If a refund has not reached you within these windows, contact support with your booking reference and we will trace it with the payment provider.

6. GST & platform fees

Where a service was charged GST (salon services are taxed at 5% with no input tax credit), the tax is refunded in proportion to the refunded amount, in line with applicable tax rules and any credit note issued by the salon. Any platform convenience fee charged on the original booking is refunded in proportion to the refunded amount. For partial refunds, GST and fees are recalculated on the retained amount.

7. Disputes

If you believe a refund was calculated incorrectly or a charge was wrongly retained, contact support within 7 days of the transaction with your booking reference. We will review the salon's policy, the booking timeline and the payment and ledger records, and resolve it fairly — including issuing a further reversal where the policy was not met.