Frequently asked questions

Yes — browsing, comparing and booking are completely free. You only pay the salon for the service you book, at the same price you'd pay in person.

Search for a salon, pick a service and barber, choose a time slot and confirm. You'll get an instant confirmation and reminders before your appointment.

Many salons run a real-time queue for walk-ins. Join from the salon page and watch your token position update live — you'll be notified as your turn approaches, so there's no waiting in store.

Most salons offer free cancellation up to a set window before your slot. Reschedule in two taps from My Bookings — the salon is notified automatically.

Many do. Look for the "Home service" tag on a salon — the stylist comes to you with their own kit. Home-service slots and pricing are shown before you book.

Pay securely by UPI inside the app, or pay at the salon — your choice at checkout. Card and UPI details are handled by PCI-DSS compliant partners and never stored on Snipp's servers.

Yes. Every paid booking generates a GST-compliant invoice (salon services are taxed at 5%, no input tax credit) saved to your bookings and emailed to you.

Eligible refunds go back to your original payment method, typically within 3–5 business days for UPI and 5–7 business days for cards, depending on your bank.

A small platform convenience fee may apply per booking. It is always shown clearly before you pay — there are no hidden charges.

Failed payments are auto-reversed by your bank, usually within 5–7 business days. If you don't see it, contact support with the booking reference and we'll trace it with our payment partner.

We check business documents, confirm the physical address and review submitted photos before a salon goes live. The Verified badge means it passed our checks.

Reviews can only be left by customers with a completed booking on Snipp, so ratings reflect real visits — not paid or fake feedback.

Use the in-app SOS option to share your live location with a trusted contact and reach our safety team. We take every report seriously and act fast.

Tap "List your business", set up your services from templates, add photos and hours, and submit your documents. Once verified you go live with your own subdomain storefront — and listing is free.

Listing is free. Snipp charges a transparent commission only on bookings made through the platform; walk-ins you bring in yourself are never charged. Your live rate is shown in your partner dashboard.

Online payments are settled to your registered bank account on a regular payout cycle (typically T+2 to T+7 working days) after platform commission and applicable taxes, with every entry visible in your ledger.

Yes. The partner POS issues GST-compliant invoices and your dashboard gives you bookings, revenue, commission and payout reports you can export for filing.

Every verified salon gets a branded storefront at yourname.snipp where customers can discover you, see services and book directly. You control branding, services, hours and photos from the dashboard.